{"id":7172,"date":"2025-10-13T07:14:12","date_gmt":"2025-10-13T07:14:12","guid":{"rendered":"https:\/\/frvape.com\/?page_id=7172"},"modified":"2025-10-13T07:15:58","modified_gmt":"2025-10-13T07:15:58","slug":"politica-de-rambursare","status":"publish","type":"page","link":"https:\/\/frvape.com\/ro\/politica-de-rambursare\/","title":{"rendered":"Politica de rambursare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7172\" class=\"elementor elementor-7172\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aff63ed e-flex e-con-boxed e-con e-parent\" data-id=\"6aff63ed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28eb6ff4 elementor-widget elementor-widget-text-editor\" data-id=\"28eb6ff4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53ebbf0 e-flex e-con-boxed e-con e-parent\" data-id=\"53ebbf0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-222f3a2 elementor-widget elementor-widget-text-editor\" data-id=\"222f3a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"75\" data-end=\"96\"><strong data-start=\"79\" data-end=\"96\">Politica de rambursare<\/strong><\/h3>\n<p data-start=\"98\" data-end=\"333\">La FR Vape, ne dorim s\u0103 fii complet mul\u021bumit de achizi\u021bia ta. Dac\u0103 din orice motiv nu sunte\u021bi mul\u021bumit de comanda dvs., suntem aici pentru a v\u0103 ajuta. V\u0103 rug\u0103m s\u0103 citi\u021bi politica noastr\u0103 de rambursare pentru detalii despre modul \u00een care gestion\u0103m return\u0103rile, ramburs\u0103rile \u0219i schimburile.<\/p>\n<hr data-start=\"335\" data-end=\"338\" \/>\n<h4 data-start=\"340\" data-end=\"370\"><strong data-start=\"345\" data-end=\"370\">1. Eligibilitatea return\u0103rii<\/strong><\/h4>\n<p data-start=\"372\" data-end=\"438\">Pentru a fi eligibil pentru o restituire, trebuie \u00eendeplinite urm\u0103toarele condi\u021bii:<\/p>\n<ul data-start=\"440\" data-end=\"823\">\n<li data-start=\"440\" data-end=\"526\">\n<p data-start=\"442\" data-end=\"526\"><strong data-start=\"442\" data-end=\"456\">Timeframe:<\/strong> Return\u0103rile trebuie solicitate \u00een termen de <strong data-start=\"490\" data-end=\"501\">14 zile<\/strong> de la primirea comenzii dumneavoastr\u0103.<\/p>\n<\/li>\n<li data-start=\"527\" data-end=\"720\">\n<p data-start=\"529\" data-end=\"720\"><strong data-start=\"529\" data-end=\"543\">Stare:<\/strong> Produsul trebuie s\u0103 fie <strong data-start=\"564\" data-end=\"574\">neutilizate<\/strong>, <strong data-start=\"576\" data-end=\"588\">nedeschis<\/strong>\u0219i \u00een ambalajul original. Din motive de igien\u0103, nu putem accepta return\u0103ri de e-lichide, vapoare de unic\u0103 folosin\u021b\u0103 sau orice articole deschise.<\/p>\n<\/li>\n<li data-start=\"721\" data-end=\"823\">\n<p data-start=\"723\" data-end=\"823\"><strong data-start=\"723\" data-end=\"753\">Chitan\u021ba\/dovada de achizi\u021bie:<\/strong> Trebuie furnizat\u0103 o dovad\u0103 valabil\u0103 de achizi\u021bie (num\u0103r de comand\u0103 sau chitan\u021b\u0103).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"825\" data-end=\"828\" \/>\n<h4 data-start=\"830\" data-end=\"865\"><strong data-start=\"835\" data-end=\"865\">2. Cum s\u0103 solicita\u021bi o returnare<\/strong><\/h4>\n<p data-start=\"867\" data-end=\"949\">Dac\u0103 articolul dvs. \u00eendepline\u0219te cerin\u021bele de eligibilitate pentru returnare, v\u0103 rug\u0103m s\u0103 urma\u021bi ace\u0219ti pa\u0219i:<\/p>\n<ol data-start=\"951\" data-end=\"1536\">\n<li data-start=\"951\" data-end=\"1058\">\n<p data-start=\"954\" data-end=\"1058\"><strong data-start=\"954\" data-end=\"969\">Contacta\u021bi-ne:<\/strong> Trimite\u021bi-ne un e-mail la <strong data-start=\"982\" data-end=\"1004\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"984\" data-end=\"1002\">support@frvape.com<\/a><\/strong> cu num\u0103rul comenzii dvs. \u0219i motivul return\u0103rii.<\/p>\n<\/li>\n<li data-start=\"1059\" data-end=\"1182\">\n<p data-start=\"1062\" data-end=\"1182\"><strong data-start=\"1062\" data-end=\"1087\">Autoriza\u021bie de retur:<\/strong> Vom analiza cererea dvs. \u0219i, dac\u0103 sunte\u021bi eligibil, v\u0103 vom trimite o <strong data-start=\"1145\" data-end=\"1174\">Autoriza\u021bie de retur (RA)<\/strong> num\u0103r.<\/p>\n<\/li>\n<li data-start=\"1183\" data-end=\"1405\">\n<p data-start=\"1186\" data-end=\"1405\"><strong data-start=\"1186\" data-end=\"1206\">Transportul \u00eenapoi:<\/strong> Sunte\u021bi responsabil pentru costurile de expediere \u00eenapoi, cu excep\u021bia cazului \u00een care produsul este defect sau deteriorat la sosire. V\u0103 recomand\u0103m s\u0103 utiliza\u021bi un serviciu de transport cu urm\u0103rire pentru a v\u0103 asigura c\u0103 returul este livrat \u00een siguran\u021b\u0103.<\/p>\n<\/li>\n<li data-start=\"1406\" data-end=\"1536\">\n<p data-start=\"1409\" data-end=\"1536\"><strong data-start=\"1409\" data-end=\"1431\">Procesarea ramburs\u0103rilor:<\/strong> Dup\u0103 ce primim \u0219i inspect\u0103m articolul returnat, v\u0103 vom procesa rambursarea \u00een termen de <strong data-start=\"1514\" data-end=\"1535\">5-7 zile lucr\u0103toare<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1538\" data-end=\"1541\" \/>\n<h4 data-start=\"1543\" data-end=\"1562\"><strong data-start=\"1548\" data-end=\"1562\">3. Restituiri<\/strong><\/h4>\n<ul data-start=\"1564\" data-end=\"2051\">\n<li data-start=\"1564\" data-end=\"1738\">\n<p data-start=\"1566\" data-end=\"1738\"><strong data-start=\"1566\" data-end=\"1582\">Rambursare integral\u0103:<\/strong> Dac\u0103 returnarea este aprobat\u0103, vom emite o rambursare pentru pre\u021bul integral al articolului (articolelor) returnat(e). Ramburs\u0103rile vor fi procesate prin metoda original\u0103 de plat\u0103.<\/p>\n<\/li>\n<li data-start=\"1739\" data-end=\"1884\">\n<p data-start=\"1741\" data-end=\"1884\"><strong data-start=\"1741\" data-end=\"1760\">Rambursare par\u021bial\u0103:<\/strong> \u00cen unele cazuri, putem oferi o rambursare par\u021bial\u0103 dac\u0103 articolul prezint\u0103 semne de deteriorare sau utilizare, dar este totu\u0219i eligibil pentru returnare.<\/p>\n<\/li>\n<li data-start=\"1885\" data-end=\"2051\">\n<p data-start=\"1887\" data-end=\"1958\"><strong data-start=\"1887\" data-end=\"1912\">Articole nerambursabile:<\/strong> V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 nu oferim ramburs\u0103ri pentru:<\/p>\n<ul data-start=\"1961\" data-end=\"2051\">\n<li data-start=\"1961\" data-end=\"1984\">\n<p data-start=\"1963\" data-end=\"1984\">E-liquide (dac\u0103 sunt deschise)<\/p>\n<\/li>\n<li data-start=\"1987\" data-end=\"2005\">\n<p data-start=\"1989\" data-end=\"2005\">Vapori de unic\u0103 folosin\u021b\u0103<\/p>\n<\/li>\n<li data-start=\"2008\" data-end=\"2033\">\n<p data-start=\"2010\" data-end=\"2033\">Articole de v\u00e2nzare sau de lichidare<\/p>\n<\/li>\n<li data-start=\"2036\" data-end=\"2048\">\n<p data-start=\"2038\" data-end=\"2048\">Carduri cadou<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"2052\" data-end=\"2055\" \/>\n<h4 data-start=\"2057\" data-end=\"2078\"><strong data-start=\"2062\" data-end=\"2078\">4. Schimburi<\/strong><\/h4>\n<p data-start=\"2080\" data-end=\"2380\">Dac\u0103 dori\u021bi s\u0103 schimba\u021bi un articol cu un alt produs, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la <strong data-start=\"2160\" data-end=\"2182\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2162\" data-end=\"2180\">support@frvape.com<\/a><\/strong>. Schimburile sunt permise pentru <strong data-start=\"2210\" data-end=\"2239\">articole neutilizate \u0219i nedeschise<\/strong> \u00een termen de 14 zile de la primirea comenzii. Taxele de transport pentru schimburi sunt \u00een sarcina clientului, cu excep\u021bia cazului \u00een care produsul este defect.<\/p>\n<hr data-start=\"2382\" data-end=\"2385\" \/>\n<h4 data-start=\"2387\" data-end=\"2425\"><strong data-start=\"2392\" data-end=\"2425\">5. Articole deteriorate sau defecte<\/strong><\/h4>\n<p data-start=\"2427\" data-end=\"2549\">Dac\u0103 a\u021bi primit un <strong data-start=\"2445\" data-end=\"2456\">deteriorate<\/strong> sau <strong data-start=\"2460\" data-end=\"2473\">defect\u0103<\/strong> articol, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de <strong data-start=\"2505\" data-end=\"2515\">7 zile<\/strong> de la primirea comenzii dumneavoastr\u0103. Noi vom:<\/p>\n<ul data-start=\"2551\" data-end=\"2755\">\n<li data-start=\"2551\" data-end=\"2594\">\n<p data-start=\"2553\" data-end=\"2594\">Furniza\u021bi un <strong data-start=\"2563\" data-end=\"2593\">etichet\u0103 de returnare gratuit\u0103<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2595\" data-end=\"2666\">\n<p data-start=\"2597\" data-end=\"2666\">Oferi\u021bi un <strong data-start=\"2605\" data-end=\"2620\">\u00eenlocuire<\/strong> sau <strong data-start=\"2624\" data-end=\"2639\">rambursare integral\u0103<\/strong> \u00een func\u021bie de disponibilitate.<\/p>\n<\/li>\n<li data-start=\"2667\" data-end=\"2755\">\n<p data-start=\"2669\" data-end=\"2755\">\u00cen cazul articolelor defecte, putem solicita o fotografie a deterior\u0103rii pentru verificare.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2757\" data-end=\"2760\" \/>\n<h4 data-start=\"2762\" data-end=\"2797\"><strong data-start=\"2767\" data-end=\"2797\">6. Ramburs\u0103ri \u00eent\u00e2rziate sau lips\u0103<\/strong><\/h4>\n<p data-start=\"2799\" data-end=\"2867\">Dac\u0103 nu a\u021bi primit \u00eenc\u0103 rambursarea, v\u0103 rug\u0103m s\u0103 verifica\u021bi urm\u0103toarele:<\/p>\n<ul data-start=\"2869\" data-end=\"3180\">\n<li data-start=\"2869\" data-end=\"3022\">\n<p data-start=\"2871\" data-end=\"3022\"><strong data-start=\"2871\" data-end=\"2911\">Timp de procesare a cardului bancar sau de credit:<\/strong> Ramburs\u0103rile pot dura c\u00e2teva zile lucr\u0103toare pentru a se reflecta \u00een contul dvs., \u00een func\u021bie de banca sau furnizorul dvs. de pl\u0103\u021bi.<\/p>\n<\/li>\n<li data-start=\"3023\" data-end=\"3180\">\n<p data-start=\"3025\" data-end=\"3180\"><strong data-start=\"3025\" data-end=\"3040\">Contacta\u021bi-ne:<\/strong> Dac\u0103 \u00eenc\u0103 nu a\u021bi primit rambursarea dup\u0103 ce a trecut timpul de procesare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la <strong data-start=\"3142\" data-end=\"3164\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3144\" data-end=\"3162\">support@frvape.com<\/a><\/strong> pentru asisten\u021b\u0103.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3182\" data-end=\"3185\" \/>\n<h4 data-start=\"3187\" data-end=\"3212\"><strong data-start=\"3192\" data-end=\"3212\">7. Anul\u0103ri<\/strong><\/h4>\n<p data-start=\"3214\" data-end=\"3439\">Dac\u0103 dori\u021bi s\u0103 anula\u021bi o comand\u0103, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi <strong data-start=\"3264\" data-end=\"3283\">\u00een termen de 24 de ore<\/strong> de la plasarea comenzii. Odat\u0103 ce o comand\u0103 este procesat\u0103 sau expediat\u0103, nu o putem anula, dar pute\u021bi urma procedura de returnare dup\u0103 ce primi\u021bi articolul.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politica de rambursare La FR Vape, dorim s\u0103 fii complet mul\u021bumit de achizi\u021bia ta. Dac\u0103 din orice motiv nu sunte\u021bi mul\u021bumit de comanda dvs., suntem aici pentru a v\u0103 ajuta. V\u0103 rug\u0103m s\u0103 citi\u021bi politica noastr\u0103 de rambursare pentru detalii despre modul \u00een care gestion\u0103m return\u0103rile, ramburs\u0103rile \u0219i schimburile. 1. Eligibilitatea return\u0103rii Pentru a fi eligibil\u0103 pentru o returnare, [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7172","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/pages\/7172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/comments?post=7172"}],"version-history":[{"count":4,"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/pages\/7172\/revisions"}],"predecessor-version":[{"id":7183,"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/pages\/7172\/revisions\/7183"}],"wp:attachment":[{"href":"https:\/\/frvape.com\/ro\/wp-json\/wp\/v2\/media?parent=7172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}